The life of a desktop support engineer or technician can be hectic. If you plan to start your career in this area, it will be helpful to know how a computer support engineer conducts your daily life: how your day begins, what is expected of you, and what is currently being completed. .
In general, their work can be internal (individual office) or field. In either case, you must troubleshoot and provide solutions to problems that the user faces.
The "user" phenomenon
The "user" is a strange phenomenon in this work. Many times you will find that a user called you for a silly job, that they could easily have figured it out on their own and that it only takes a few seconds. You may have to travel a lot (if you have a field job) to find out that there was no real problem, just a stupid one. On the other hand, there will be situations where a user or group of users has a big problem and keeps it a secret from the help desk. They wait and try to find out for themselves until they are desperate. You never know.
So you have to be patient and a lot. Most desktop engineers work for an IT company or a service provider. As a member of a team of desktop support engineers, you must be careful and considerate of your customers. Yes, you are your client. As an engineer, you represent your company. Your actions could spoil your company name. His work is really used here. Caring for the customer or, in this scenario, the user should be a priority.
Individual office work
If you are in an internal office and are responsible for maintaining a single office, you are truly better positioned than field technicians. Consider yourself happy and deserved if you get a place with just an office as your first job and not as a field technician. Numerous positions are available in both options. However, for individual office jobs, a good knowledge of English, a pleasant personality and, above all, the necessary technical knowledge are required.
There is less stress in an office. He also meets the same people every day, which makes his job easier. Little by little you get to know the people you work for, which makes your job easier. You may even be unemployed and able to chat with your colleagues.
Chances are that there is a call management software that will let you know which users have a problem. What happens is that the user calls the help desk and the person at the help desk makes a call with reasonable details about what they need to know. In most cases, a visit is known as a "call" for unknown reasons. Once the call ends, you should close the call by entering data into the app that shows how you solved the problem.
